Lesson 2: Get on the Critical Path
I learned another very important lesson about the critical path while working in our family gas station. In the winters, cars parked outside sometimes had trouble starting during extremely cold temperatures. The batteries just did not have enough energy to start cold engines containing sluggish oil. Throughout the winter, our customers would call us to come jump-start their cars. I’d often be out in the early mornings in minus 20-degree cold jumping car batteries to bring life to those cars.
Lesson 1: Understand the Definition of a “Job”
My high school economics teacher, Mr. Thallamer, assumed that all his students were going to have to work for a living. So, he asked us: “What is a job? What does a job mean to you?”
The Report That No One Read
Claire, an internal consultant at a Silicon Valley high tech company, was recently brought in by the CEO to lead an organizational change effort focused on driving down the escalating number of customer complaints. To tackle this problem, she put together several task forces, each one devoted to a particular part of the problem….
